At Cubic Touch, your satisfaction is our priority. We are committed to providing high-quality skincare and haircare products. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible for a return, the product must be:
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Unused and in its original packaging
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Sealed and undamaged
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Accompanied by proof of purchase (order number or receipt)
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Please note: We do not accept returns for opened or used products due to hygiene and safety concerns.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
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Shipping charges are non-refundable unless the return is due to our error (damaged or wrong product sent).
Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a clear photo of the product and packaging. We will send a replacement or issue a full refund as appropriate.
How to Request a Return
To initiate a return or report a damaged product, please email us at cubictouch24@gmail.com with:
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Your order number
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Product details
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Reason for return
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Photos if applicable
Cancellations
Orders can only be canceled within 12 hours of placing them. Once processed or shipped, they cannot be canceled.